Oregon State Credit Union

FAQ 0

Getting Started 0

Your account 0

Your documents 0

Trial FAQs 0

Shared files 0

Deleted files 0

Premium features 0

Premium subscription 0

CERTIFICATE OF DEPOSIT 0

CHECKING ACCOUNTS 0

MONEY MARKET ACCOUNTS 0

SAVINGS ACCOUNTS 0

MORTGAGES 0

CAREER OPPORTUNITIES 0

LOCATIONS, HOURS, AND TELEPHONE NUMBERS 0

OREGON STATE CREDIT UNION ROUTING NUMBER 0

SECURE MESSAGING 1

• Where do I view the response to my message?

ANDROID AND IPHONE MOBILE APPS 0

BILL PAY 19

• Are bill pay dates scheduled according to send date or due date?
• Can I pay bills to payees outside the U.S.?
• Can I use Bill Payment from outside the U.S.?
• Can you cancel a payment?
• Can you make a payment to anyone?

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E-BILLS 0

EXPORT 5

• How do you use the export account information?
• What if you activated the incorrect account?
• What if you have duplicate accounts in Quicken after the reactivation?
• What if you have duplicate transactions in Quicken after the reactivation?
• What is the Quicken import process for Mac users

HISTORY SEARCH 0

MOBILE BANKING 32

• Are Oregon State Credit Union mobile banking apps available to all online banking users?
• Are mobile banking apps secure?
• How do you access the Internet from your mobile device?
• Can you change or remove a scheduled transfer?
• What is an Android device?

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MY SETTINGS 6

• Can you update your Username using your phone?
• How do you add account nicknames or hide accounts?
• How do you change your email address?
• How do you change your Username?
• How do you change your password?

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NOTIFICATIONS 9

• How do you add a balance notification?
• How do you add a maturity date notification?
• How do you add a payment past due notification?
• How do you add a periodic balance notification?
• How do you add check cleared notification?

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ONLINE ACCOUNT ACCESS 20

• Are phone extensions supported if you opt to receive the one-time pass code by voice call?
• If you receive a one-time pass code via voice call, do you have the opportunity to repeat the pass code if you didn’t hear it the first time?
• Does the Forgotten Password process support the delivery of the new password by email?
• Can the one-time passcode be sent to international phone numbers?
• How do you make a quick transfer on the online account access home page?

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PAY IT NOW 0

PRODUCT FUNCTIONALITY 0

SCHEDULE TRANSFERS 8

• How do you confirm a scheduled transfer?
• How do you delete a scheduled transfer?
• How do you edit a scheduled transfer?
• How do you schedule recurring transfers?
• How do you view scheduled transfers?

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SECURITY 6

• If someone steals my online account access password, how will enhanced login security keep my account secure?
• Is account information secure when using online account access?
• Is there a security risk, when I set my browser to allow third party cookies?
• What is enhanced login security?
• Who has access to your personal information?

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TEXT BANKING 23

• Are commands case-sensitive?
• Can you add another cell number?
• Can you change your transfer account?
• Can you come back later to enter your activation code?
• Can you get the balances of your other accounts?

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