This is usually caused by the overlapping the date range when importing the Web Connect file. Depending on the number of duplicate transactions imported, the best solution may be to restore the backup file created earlier in the conversion process. If there are not many transactions, they can be deleted prior to, or after accepting them to the register.

Recommendations based on product:

Quicken for Windows
Note: This can also be caused by a preference that is available in Quicken for Windows, “Automatically add downloaded transactions to register”. This step has been included in the conversion document, but may have been overlooked by the customer.

• If the transactions have not been accepted to the register, they can be deleted one be one prior to accepting.
• If the transactions have already been accepted to the register, they can be deleted one by one, or multiple transactions can be deleted at one time. If there are too many transactions to delete, or the steps to delete multiple transactions is difficult for the customer; restore a backup file. Ensure the customer selects the correct date range when importing the Web Connect file to the restored backup.

Express Web Connect only: Duplicate transactions may occur due to the 5 day look back when downloading transactions. These transactions need to be manually deleted from the register. They can be deleted one by one, or multiple transactions can be deleted at one time.

Quicken for Mac

• If the transactions have not been accepted to the register, they can be deleted one be one prior to accepting.

• If the transactions have already been accepted to the register, they can be deleted one by one from the register. If there are too many transactions to delete, restore a backup file. Ensure the customer selects the correct date range when importing the Web Connect file to the restored backup.