There are two main reasons for this issue. You selected “Create a new account” when importing the Web Connect file, or you were unable to find your account in the drop down menu and created a new account anyway. If the account is not deactivated, it will not appear in the drop down menu.
• First, confirm all accounts have been deactivated including hidden (Quicken), or inactive (QuickBooks) accounts.
• If they are, delete the duplicate account from the account list, then import the Web Connect file ensuring you select “Use existing account” and select the correct account.
What if you have duplicate accounts in Quicken after the reactivation? Print
Modified on: Sun, 16 Feb, 2020 at 9:26 PM
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