ONLINE ACCOUNT ACCESS

If you choose to have your device remembered for multifactor authentication purposes, what are the chances that you will be challenged again when logging into online account access from the same device?
There are a few reasons the system may not recognize your device. In these cases, even though you requested that the device be remembered, you’ll be require...
Tue, 16 Jun, 2020 at 11:25 AM
What are the online account access password requirements?
Your password must meet the following requirements: ·         between 8 and 16 characters ·         at least 2 letters ·         at least 1 number ·    ...
Sun, 16 Feb, 2020 at 8:54 PM
What happens if you forget your online account access password?
The system will send you a temporary password (by text if the phone is enabled for SMS, by voice call otherwise) and will be prompted to create and confirm ...
Sun, 16 Feb, 2020 at 8:54 PM
What happens if you need to log in to online account access from an unregistered computer or mobile device but do not have a registered phone available to receive a one-time pass code?
If you have enabled email you will be able to receive the one-time pass code via email. If you do not have a registered phone available and do not have emai...
Sun, 16 Feb, 2020 at 8:55 PM
What if you forget your password or become locked out of online account access due to more than five invalid login attempts?
We will be able to unlock or reset your password by sending a system-generated password by voice or text to a number registered for MFA on your account. If ...
Sun, 16 Feb, 2020 at 8:56 PM
What information is contained in the voice call or text message when you receive the one-time pass code?
Information within a voice call: Hello, this is Oregon State Credit Union. Please press pound to receive your 6 digit access code. ** Presses pound ** [1.5 ...
Sun, 16 Feb, 2020 at 8:56 PM
What should you do if you forget your online account access password or are locked out of your account?
If you have not been locke dout yet you may click the forgot password link on the online account access login screen.  If you have been locked out you will ...
Fri, 19 Aug, 2022 at 4:40 PM
Why do you have to re-enter a pass code for every login?
There are a few reasons the system may not recognize your device. In these cases, even though you requested that the device be remembered, you’ll be require...
Tue, 16 Jun, 2020 at 11:29 AM
Why does the system ask to verify your email address?
In an effort to keep online account access as relevant as possible for you, the system periodically asks you to verify your email address. This will ensure ...
Sun, 16 Feb, 2020 at 9:22 PM
Will you be able to change your phone numbers and email address used for MFA?
Yes. You have the ability to alter your phone numbers and email on file. After authenticating, you can access the “My Settings” link in the upper right corn...
Tue, 16 Jun, 2020 at 11:30 AM